Login Problems
If you're having difficulties logging in, please try the following:
-
Confirm all of your login credentials for
accuracy (Login Serial Number, Username and
Password).
-
Ensure that you are using the Login Serial
Number issued with your account – not your HTML
Serial Number - during the login process.
-
Ensure that no one else in your organization has
changed your Skipjack password without informing
you.
-
If you are copying and pasting your login
information, please ensure that spaces are not
being copied to the login fields at the end of
any login credential (if they are, please delete
the spaces from the login field). NOTE:
we strongly recommend not storing your password
electronically to avoid possible unwanted
access.
-
If you have forgotten your live account
password, please click
here. If you have forgotten your
developer account password, please click
here.
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