There has been a great deal of press over the past
several months regarding attempts by unauthorized
individuals to gain access to bank accounts and
other sensitive customer data. These attempts can
take a variety of forms, including one known as "phishing"
whereby individuals send emails claiming to be a
legitimate company. The emails typically request
private information, such as bank account or login
information, that can subsequently be used for
purposes of fraud or other misconduct.
EMS will never ask for password
information, bank account information, driver's
license numbers or debit card details from you by
phone, fax, email, or regular mail. Personal
credit/debit card information will only be requested
at the time of account setup for the purposes of
establishing a preauthorized payment schedule. If
the above information is requested of you, refuse to
provide it and contact EMS immediately at
Other methods of obtaining sensitive data exist,
such as the use of viruses that scan individuals
PC's for sensitive information and transmit the
results back to a central location.
In these days of increasingly sophisticated attempts
by individuals to unlawfully obtain sensitive
information, it is important that you take the
necessary precautions to protect access to this
information. This includes protecting access to your
We advise the following:
1. Do not share your login information (Login Serial
Number, Username and Password) with anyone.
2. If you are using Internet Explorer 5+, Netscape
6+ or AOL 5+, ensure that the "memorize password
function" or "auto-complete" is disabled (for
information on how to disable this function please
see the information at the bottom of this message).
3. Never walk away from your computer without
properly signing out of the site and closing your
4. If you are using a computer that is not your own,
always end your current session and close the
5. Do not store your login details in any file on
your PC or in any insecure location offline.
6. Install an anti-virus software package, ensure
that the virus profiles are updated regularly and
perform regular virus scans.
7. Install and use a personal firewall on your PC.
8. Review your account daily for signs of unusual
9. Turn on the Merchant Email notification so that
you are notified of all transaction through your
10. Enable Address Verification Service (AVS) and
force the use of Card Verification Value (CVV).
11. Create a unique password that is difficult for
others to guess.
12. Install all recommended security "patches"
(updates) for your Internet software (e.g. web
13. Avoid downloading programs and software from
sources you are not familiar with and do not
download or use pirated software. These programs may
contain viruses or other malicious code that could
cause harm to your computer or be used to steal
private or confidential information such as account
numbers and passwords.
14. Purchase/download anti-Spyware software, ensure
that the Spyware profiles are updated regularly and
perform regular Spyware scans.
15. If you are using a wireless Internet connection,
be sure that your connection is secure.